Help & Customer Service Technical Assistance

If you are having a medical emergency, call 9-1-1.

Program sponsor-HCA and affiliated hospitals, www.hcahealthcare.com

Mobile services provided by Red Fish Media, www.redfishmedia.com tel:1-305-538-2731


For questions or technical assistance related to this text messaging service, call 1-800-715-7593 or email support@redfishmedia.com. For information regarding the program, text HELP to the shortcode 23000.

Information General Information

Program Description This service will provide a one-time list of average ER wait times for facilities nearest to your provided zip code. You will not receive any additional messages. If there is not a program sponsor facility in the zip code provided by the user, a message indicating that will be sent to the user.


Message and Data Rates May Apply Text ER to 23000 is a standard rate (non-premium) text messaging program. This service does not require you to pay a subscription fee at any time. Message and data rates may apply. Contact your carrier to ask about text messaging charges on your specific plan.


Storage and transmittal of Zip Code information Zip Code information submitted through SMS or communicated in conjunction with mobile location services will be stored by Red Fish Media indefinitely. Zip code information communicated in conjunction with mobile location services are transmitted via Secure Socket Layer (SSL) technology into password protected servers.


Follow-on Messaging and Privacy We respect your privacy. Your mobile telephone number will not be used by anyone other than the program sponsor in connection with the service or related follow-on communications.


Carrier coverage This text messaging program is accessible from all dominant mobile carriers including AT&T, Sprint, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, and Virgin Mobile.


Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered.

ER Wait Times Wait Time Calculation

ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 9-1-1.


The ER wait time represents the time it takes to see a qualified medical professional, defined as a Doctor of Medicine (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP).


ER wait times represent a four-hour rolling average updated every 30 minutes, and is defined as the time of patient arrival until the time the patient is greeted by a qualified medical professional. Patients are triaged at arrival and are then seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit.


Stop Program Termination
You can terminate receiving messages from any program by texting STOP to the shortcode 23000. Text ER to 23000 is a one-time, non-recurring text information service. 1 message per request.
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