Terms and Conditions
Average ER Wait Times
Text ER to 23000
Terms and Conditions and HELP Information
If you are having a medical emergency, call 9-1-1.
Program sponsor-HCA and affiliated hospitals, www.hcahealthcare.com
Mobile services provided by Red Fish Media, www.redfishmedia.com, 1-305-538-2731
HELP and Customer Service for Text Program Issues
For questions or technical assistance related to this text messaging service, call 1-800-715-7593 or email support@redfishmedia.com.
STOP - You can terminate receiving messages from any program by texting STOP to the shortcode 23000.
Message Frequency - Text ER to 23000 is a one-time, non-recurring text information service.
Program Description - This service will provide a one-time list of average ER wait times for facilities nearest to your provided zip code. You will not receive any additional messages. If there is not a program sponsor facility in the zip code provided by the user, a message indicating that will be sent to the user.
Message and Data Rates May Apply - Text ER to 23000 is a standard rate (non-premium) text messaging program. This service does not require you to pay a subscription fee at any time. Message and data rates may apply. Contact your carrier to ask about text messaging charges on your specific plan.
Follow-on Messaging and Privacy - We respect your privacy. Your mobile telephone number will not be used by anyone other than the program sponsor in connection with the service or related follow-on communications.
Carrier coverage - This text messaging program is accessible from all dominant mobile carriers including AT&T, Sprint, T-Mobile and Verizon.
About ER Wait Times
ER wait times are approximate and provided for informational purposes only. If you are having a medical emergency, call 9-1-1.
The ER wait time represents the time it takes to see a qualified medical professional, defined as a Doctor of Medicine (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Advanced Registered Nurse Practitioner (ARNP).
ER wait times represent a four-hour rolling average updated every 30 minutes, and is defined as the time of patient arrival until the time the patient is greeted by a qualified medical professional. Patients are triaged at arrival and are then seen by a qualified medical professional in priority order based on their presenting complaint and reason for visit.
National average wait time is one hour, according to the Centers for Disease Control and Prevention (CDC). HCA hospitals strive to beat the national average.